Answers to common questions, and a direct line to the team when you need one.
Make sure your phone is eSIM capable and carrier unlocked, and that you are on Wi-Fi or another data connection during installation. In iOS Settings, go to Cellular, then Add eSIM, then scan the QR code from the app or use the manual details (SM-DP+ address and activation code).
Confirm the EZGB line is turned on in Settings, Cellular, that Data Roaming is enabled for it, and that your plan window has started. After landing, toggle Airplane Mode once. Most devices connect within a minute.
No. Beta purchases run in sandbox mode. Apple Pay shows a test flow and no real payment is taken.
An eSIM profile installs on one device at a time. Contact support with your order number and we will check whether the existing profile can be recovered or replaced.
Your eSIM belongs to your order, not your handset. Contact support with your order number and we will check whether the profile can be recovered or replaced. During beta this is a manual step; self service recovery across devices is coming.
The beta focuses on popular travel destinations, with more added continuously. Open the app to see live destinations and plans.
Email us and a human will get back to you, fast during beta.
support@ezgb.appBeta tester? Start at the beta page.